Location: Wallington, Surrey
Hours: Full time

EIC Partnership is an energy solution consultancy whose core product offering is gas and electricity supply contract procurement for the small and medium-sized business universe. Working in partnership with many of the top energy suppliers, EIC Partnership operates across many sectors helping business customers save money on their gas and electricity bills by either finding them the best deals, or helping them to be more energy efficient.

The successful candidate will receive training to develop an understanding of energy charges and billing elements and will work alongside our team of Client Relationship Managers to investigate queries.

This role would suit a recent graduate looking to begin a career in the energy industry. Progression opportunities are available in different areas of the business.

Key Responsibilities:  

• Coordinating with the Bureau Services team managers, team leaders and members within it to ensure all invoice validation and bureau services are completed for clients
• Representing the company in client, supplier or management meetings or calls with or in absence of ERM
• Delivery of new related products or projects
• Updating and issuing of clients’ reports within strict deadlines
• Managing deadlines and ensuring communication of any deviations from agreed deadlines
• Ensuring queries are raised with the supplier and followed up until resolved, reporting back to the client once complete via Zendesk ticketing system
• Accurately updating the database with site, meter and contract information, and consumption data
• Investigate and resolve anomalies within large data sets
• Liaising with internal teams, pricing and ERM’s to update client queries
• Preparing utility reports for key stakeholders with the SLA’s outlined by contracted clients
• Resolving complex supplier and customer queries
• Provide accurate and timely reports to help clients manage their utilities
• Provide technical knowledge and support to clients
• Liaise with finance over outstanding payments and budgets
• Assist with special projects for the client

Skills and Experience Required:

Essential:

• Excellent communication skills
• Strong IT skills, especially Excel
• Experience of providing excellent customer service

Desirable:

• Knowledge of Salesforce or Zendesk
• Experience of managing a multi-site energy portfolio
• Strong energy industry knowledge within billing

How to Apply:
To apply for this role, please send a copy of your CV to jobs@eic.co.uk.

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Location: Wallington, Surrey
Hours: Full time, permanent

EIC Partnership is an energy solution consultancy whose core product offering is gas and electricity supply contract procurement for the small and medium-sized business universe. Working in partnership with many of the top energy suppliers, EIC Partnership operates across many sectors helping business customers save money on their gas and electricity bills by either finding them the best deals, or helping them to be more energy efficient.

Key Responsibilities:

• Obtain a track receipt of energy invoices on a monthly basis.
• Input both group and singular invoices into energy database
• Develop an understanding of billing elements
• Analyse and assess the accuracy of energy charges
• Issue weekly, monthly and ad hoc reports
• Liaise with suppliers to raise and resolve invoice queries in a timely manner
• Identify process improvements that could develop and drive the business
• Communicate ongoing queries internally to the relevant parties.
• Adhere to standard operating procedures to ensure standards are met
• Attend training and develop relevant knowledge skills

Skills and Experience Required:

• Excellent problem solving and analytical skills.
• Ability to work accurately with a high volume of data.
• Microsoft Excel experience.
• Strong communication skills.
• Experience of working to strict deadlines
• Excellent organisational and time management skills.
• Ability to build and sustain relationship with both internal and external parties.
• Knowledge of energy industry (desirable).
• Tenacity
• Previous experience of working in bill validation or a billing department (desirable).

How to Apply:
To apply for this role, please send a copy of your CV to jobs@eic.co.uk.

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Location: Wallington, Surrey
Hours: Full time
Salary: Competitive industry standard – negotiable as per experience

EIC Partnership are a forward-thinking utilities consultancy, with 50 years’ experience of helping business clients take effective control of their energy, water and waste – lowering their bills, saving them time and contributing to a more sustainable future.

The successful candidate will be the face of the business, responsible for managing a portfolio of new and existing client accounts. You will support and oversee end to end delivery for the contract, setting up and arranging overall strategy, reducing energy usage against pre-set targets and identifying opportunities to upsell. You will be expected to keep up to date with energy industry legislation and market data and attend client meetings.

Key Responsibilities:  

• Maintain and develop new and existing client relationships, optimising quality of service and customer satisfaction
• Creation of energy tenders and management of the overall process
• Manage product/service mix, pricing and margins according to agreed commercial targets
• Monitor and receive information on market activities and provide relevant reports and information to clients
• Communicate and negotiate with suppliers to ensure sustainable relationships through positive tender responses
• Business development including contract renewals, selling of additional services, bringing in new sales leads, responding to and following up on sales enquiries
• Line management of an Account Manager and Energy Auditor

Skills and Experience Required:

Essential:

• Experience in client account management
• Knowledge of the energy supply market with specific experience of leading the delivery of utilities services
• Strong stakeholder management skills with the ability to engage effectively with stakeholders at all levels
• Excellent communication skills, both verbal and written
• Strong sales and negotiation skills to upsell and introduce new services and packages to existing clients
• Commercially astute
• Able to resolve queries and disputes with clients and suppliers
• Experienced leader with the ability to delegate and manage across systems and departments
• Excellent presentation and interpersonal skills with good attention to detail

Desirable:

• Knowledge of Salesforce
• Full UK driving licence
• Previous experience working with energy suppliers
• Experience of working with multi-site accounts or in the public-sector space

How to Apply:
To apply for this role, please send a copy of your CV to jobs@eic.co.uk.

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Location: Redditch
Hours: Full time
Devision/Department: Sales
Salary: Competitive industry standard – negotiable as per experience

How to Apply:
To apply for this role, please send a copy of your CV to jobs@eic.co.uk.

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